Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Zootopia has officially opened at Shanghai Disneyland on December 20. As we continue to manage maximum capacity for each area of our resort, and in anticipation of high demand to visit Zootopia during its opening period, please understand that admission to Zootopia or its new attraction “Zootopia: Hot Pursuit” may not be secured for every guest who enters Shanghai Disneyland. However, guests will be able to encounter multiple new experiences with a Zootopia touch throughout the park, including decoration, entertainment, food & beverage and merchandise.

Please also note that overnight queuing for entry to Shanghai Disneyland on any day is not permitted. Guests are encouraged to plan their trip accordingly.

In the opening phase, we expect that pauses and brief downtimes may occur from time to time in the new attraction “Zootopia: Hot Pursuit”. Downtimes may occur for a variety of reasons due to the complexity of the ride system and built-in safety features, based on industry requirements and best practices. In the event of downtime, guests will be required to evacuate according to onsite cast members' instructions. Operation of the attraction will be resumed after the completion of all necessary procedures. We appreciate the understanding and cooperation of our guests during this opening period.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy and Terms of Use has been updated. Please read it carefully.

List of Personal Information Collected

In order to ensure the implementation of relevant functions of [App/Mini-Programs] and the stable operation of applications, we may collect the following information about you. We will take robust data protection measures to safeguard the security of your personal information. You can learn more about how we process and protect your personal information by visiting our Privacy Policy page.

  1. Mobile number
    Purpose: Sign into or create an account; provide products and services; send verification code via SMS for account security
    Description of Use Scenario: Login and registration; purchase of products and services; access to WIFI services; registration for park entry reservation

  2. Government ID Number (such as ID Card number or passport number)
    Purpose: Buy park tickets with real name; verify the identity of annual pass holders
    Description of Use Scenario: Purchase of products and services; online activation of annual pass; registration for park entry reservation

  3. Profile photo and photo on Government ID
    Purpose: Verify the identity of annual pass holders; compare faces against profile photos of annual pass holders by using facial recognition technology for park entry purpose
    Description of Use Scenario: Online redemption of annual pass; facial recognition park entry for annual pass holder

  4. Date of birth
    Purpose: Update guest profile information; offer special birthday promotions
    Description of Use Scenario: Creating or editing account information (optional)

  5. Name
    Purpose: Update guest profile information; provide products and services; verify the identity of annual pass holders
    Description of Use Scenario: Creating or editing account information (optional); purchase of products and services; online redemption of annual pass

  6. Country/region of residence voluntarily provided by guests, place of residence at provincial level
    Purpose: Update guest profile information
    Description of Use Scenario: Creating or editing account information (optional)

  7. Mailing address
    Purpose: Deliver the redeemed gifts won in marketing campaigns
    Description of Use Scenario: Redemption of gifts by participating in marketing campaigns; issuance and delivery of invoices

  8. Email address
    Purpose: Update guest profile information; provide products and services
    Description of Use Scenario: Creating or editing account information (optional); purchase of products and services; issuance and delivery of invoices

  9. WeChat nickname, profile picture, authorized region
    Purpose: Register to participate in marketing campaigns; provide personalized services and benefits
    Description of Use Scenario: Collecting information with authorization in accordance with marketing campaign rules on a case-by-case basis; delivering personalized service and benefits

  10. Location
    Purpose: Enhance our map features; provide the augmented reality (AR) experience function; provide other location-based services and information; use the unidentifiable statistical information for data analysis
    Description of Use Scenario: Enhance our map features; provide the augmented reality (AR) experience function; provide other location-based services and information; use the unidentifiable statistical information for data analysis

  11. Transaction and consumption records, WeChat Open ID or Alipay de-identified account information
    Purpose: Complete online payment; enable transaction risk controls; order management; mobile ordering; virtual queuing
    Description of Use Scenario: Processing payment for products and services; viewing and managing orders; mobile ordering; virtual queuing

  12. Device manufacturer, device model, operating system, carrier, device ID (e.g. IDFV, Android_ID, etc.), device IP address, device MAC address, device identifier and other information about software and hardware features
    Purpose: Fulfil legal requirements; conduct statistical analysis and improve services; determine compatibility and ensure security; receive notifications and push messages
    Description of Use Scenario: Using APP and WeChat Mini-Programs

  13. Internet access method, browsing and clicking history, operation time and other network log information
    Purpose: Fulfil legal requirements; conduct statistical analysis and improve services; determine compatibility and ensure security
    Description of Use Scenario: Using APP and WeChat Mini-Programs